Refund Policy

14-day refund guarantee

If you are not satisfied with a paid product from Fernway Studio, you can request a full refund within 14 days of your purchase. No questionnaire, no hoops. We may ask what did not work for you, but answering is optional and never a condition of the refund.

How to request a refund

• Email us at stevenjia93@gmail.com with the email address you used at checkout and, if you have it, your order number from the Paddle receipt.
• You can also contact Paddle directly through the link in your order receipt. Paddle is the Merchant of Record for all our orders and handles payment-level returns.

We respond to refund requests within 2 business days. Once approved, the refund is issued by Paddle to your original payment method. Depending on your bank or card issuer, it may take 5 to 10 business days to appear on your statement.

What is covered

• All one-time purchases of digital products sold on this site, within 14 days of the purchase date.
• Duplicate or accidental purchases at any time. Contact us and we will make it right.
• Products that fail to deliver. If a download or duplication link does not work and we cannot fix it promptly, you get a full refund regardless of the 14-day window.

What is not covered

• Requests made more than 14 days after purchase, except for the delivery failures described above.
• Free products and tools, since there is nothing to refund.

After a refund

When a purchase is refunded, your license to use the product ends and you should delete your copies of the product files or duplicated templates.

Questions

If anything about this policy is unclear, email stevenjia93@gmail.com before you buy. We would rather answer a question up front than process a refund later.